I received a standard email from SouthEast Water today and replied. (see screenshots below).
I have had a response as follows:
“Our first priority is to ensure that we get customers’ mains drinking water supply restored. Once restored, we will review to see whether compensation is due. If it is, we will automatically compensate customers based on our Guaranteed Standards of service (GSS). Our GSS is available on our website here
If compensation is due, we will automatically apply compensation to the customers’ next next bill. There is no need for customers to contact us regarding this, and they will see a credit appear on their bill, which will reduce future payments.
Many thanks and kindest regards,
James
James Kirby
Stakeholder Officer